Key advantages of the KBS HUB Debt Collection
- Automated Sms reminders, notifications, and telephonic follow-ups.
- On-site tracing facility to get latest contact- and employment details of non-traceable clients.
- Collection call centre consists of a dedicated telephone recording system with all legal requirements met and all company registrations adhere to.
- Collection call centre consists of fully trained and regularly measured call centre agents specialising in different facets of Debt Collection.
- Each client has specific requirements and need and therefor a call centre division is created to cater for and adhere to a client’s specific operational field and procedures.
- Blacklisting of non cooperative debtors, if requested by company.
- Complete ITC Credit assessment report, with consent, for potential new clients.
- All monies received from debtors on behalf of Business Units are deposited into an audited trust account and reconciled on a weekly basis.
- Monthly Feedback and Reporting;
- updated status report on every case/client
- payment schedule and payment of funds recovered
- All collections will be done on a “no collection no fee” principle.
- Fees will be lawfully recovered from the end user on collection.
- Our company is committed to offer a professional debt recovery service which is not only faster, more accurate but also cost effective in the long run while maintaining goodwill.
- We attempt to alert the end user promptly that collection of payment of his instalment has now become a reality and priority and the sooner he pays the lesser the pressure.
- We are thoroughly aware that the longer an account is outstanding, the higher the risk of recovering, and increases chances to not recover the debt.
Our objective is therefore to recover the debt without compromising the relationship between you and your customer.
